SHIPPING AND RETURNS

Please read the following information carefully.

1. You must request an RMA (Return Merchandise Authorization) form by emailing 

     bdg@eburlington.com.com. Returns will not be accepted without the form.

        In your email request, include the following information:

               

        A. Your order number.

               

        B. The amount of sheets (or square feet) of tile you are returning. 

               

        C. The reason for your return. 

You will receive a pre-filled RMA form within 2 business days of submitting your request.

2. A 25% restocking fee is assessed on all returns.

3. Burlington Design Gallery doesn't pay for return shipping. The customer is responsible for all return

     shipping charges and arrangements - you can choose any carrier you'd like.

4. The following items are final sale and can not be returned:

    samples, clearance items, items marked as FINAL SALE, and custom orders. 

5. All returns must be in their original packaging and in the condition in which they were received. Credit will

    not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged

     well - our products are extremely fragile. We recommend insuring your return shipment and using a

     trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns

     that are never received.

6. Once we receive your return, your refund will be processed within 7 business days.

 

7.All return requests  must be done within 30 days from the date of pickup.

ARE YOU A TRADE PROFESSIONAL?

Trade professionals: Interior designers, architects, builders, contractors, and remodelers are invited to join the trade program. Approved trade partners will enjoy exclusive trade pricing.

SAMPLE REQUEST 

We know photos are never enough.

We can send you a sample.

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8001 Bent Branch Drive Irving, Texas 75063